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YOUR VISIT

At J Michael’s, it is our privilege to provide everyone with a relaxing, customized experience. We have created some guidelines, and kindly ask that each guest follow them to ensure a positive, relaxing experience for every guest, every time.

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  • While most of us are parents and/or pet owners, and we love children and our animals, however, children are not permitted to accompany guests for their salon visit so that they can have a relaxing experience and not interfere with any other guests' experiences. 

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  • If a child has a reservation, the guardian is to ensure their safety by knowing their whereabouts at all times.
     

  • Service Animals, certified by the state, are the only animals allowed in the salon. (Please click here for definition of service animal.)

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  • We ask that each guest show up promptly to their appointment.
     

  • If a guest is late ten minutes or more, they may not be able to receive their entire service due to time constraints. 
     

  • If a guest does not show up or cancel their reservation without a 24-hour notice, they will be charged 50% of the total cost of the expected purchase.
     

  • We request that a credit/debit card is put on file in case a late or no-show charge must be enacted to protect the stylist's time and finances.
     

  • Please do not scream, yell, or use profanity to ensure all guests at J. Michael’s have a positive and relaxing experience. Please also refrain from discussing politics and other inflammatory topics during the service. 

  • Any amount of color and developer outside the standard amount will result in added product fees and charges.
     

  • Using any products besides Eufora products could affect the longevity and quality of any salon services
     

  • If a guest needs to make adjustments to their service, they have two weeks to speak with someone at J Michael’s.
     

  • Some services may require a special contract and aftercare, and in order for these services to be performed, our guest will need to sign an agreement and follow those instructions.
     

  • Our service providers are professionals, so kindly treat their recommendations with respect.
     

  • The investment cost listed on the website or quoted by anyone other than the service provider is subject to change, and the exact cost will be agreed upon at the beginning of the service.
     

  • We reserve the right to turn anyone away for not following our service expectations.
     

  • We may ask our guests to give their stylist their total hair history, including at-home hair services, current medications they are on, as well as any allergies, so our stylists can serve our guests properly for better results.

FAQs

WHEN SHOULD I ARRIVE FOR MY SERVICE?

If this is your first time visiting us, please arrive no later than 1o minutes before your scheduled time. During this time we may have you fill out intake or consultation forms for your services. 

SHOULD I WASH MY HAIR OR LEAVE IT DIRTY FOR MY HAIR SERVICE?

Generally, we’re not offended either way, although the old adage of “dirty hair is better” isn’t preferred.

WHAT IS THE CELL PHONE POLICY?

Please keep all cell phone calls to a low level. Speakerphone conversations are not permitted in the salon or spa, as they are not conducive to the relaxing environment that we strive to achieve.

HOW DO I BOOK A RESERVATION?

Easy! Give us a call at (502)742-8790, and someone at the front desk will be happy to help you. You can also go online to book by clicking here. You can also download our app and book there anytime. Just search “J Michael’s Spa and Salon” in any app store.

CAN I BOOK SERVICES WITH THE SPA AND THE SALON ON THE SAME DAY?

Yes! We would love to help you relax by booking you a facial in your processing time. Please let the front desk know that you’re interested in double-services ahead of time, or let your stylist know.

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